Contact Us

Please note: To inquire about an adult member other than yourself requires that member first provide us authorization.

Email

  • Have a question about your health insurance? Contact a customer service representative using our secure form.
  • To notify us of technical problems or concerns with this website, please use the feedback form.

Telephone

  • For enrollment information:
    785-291-4304 (in Topeka)
    1-800-438-1565 (toll-free)
  • Blue Cross and Blue Shield of Kansas general inquiries:
    785-291-4180 (in Topeka)
    1-800-432-3990 (toll-free)
  • For hearing impaired customers:
    1-800-430-1270

Customer service representatives are available to receive your call from 7 am to 4:30 pm, Monday through Friday. If your question involves other party liability/duplicate coverage, pre-existing conditions or payment recovery, specialists are available to assist you after 8 am.

For State of Kansas employees, customer service representatives are available from 8 am to 5 pm Monday through Friday.

Fax

785-290-0711

Mail

Blue Cross and Blue Shield of Kansas
1133 SW Topeka Blvd.
Topeka, KS 66629-0001

To visit in person, see our Hours of Operation