There have been several changes since the last publication of this telephone directory. With all these changes, providers may be finding it more difficult to know what telephone number to call for assistance. Included with this newsletter is a telephone directory of the most common telephone numbers an institutional facility provider would use.
We hope this directory will be useful to you.
Telephone Directory
Blue Cross and Blue Shield of Kansas
INSTITUTIONAL
RELATIONS: |
For
assistance with provider contract information/clarification, |
UB-04
billing instructions and issues requiring special handling. |
| |
Steve
Dean, Director, Institutional Relations |
(785)
291-8227 |
Angie
Strecker, Manager, Institutional Relations |
(785)
291-8129 |
Angie
Martin, Provider Consultant (
Wichita) |
(316)
269-1602 |
Vicki
Haverkamp, Provider Consultant (
Topeka) |
(785)
291-8862 |
Teresa
VanBecelaere, Contract Consultant |
(785)
291-8813 |
Julie
Hatesohl, Education Coordinator |
(785)
291-7236 |
Nicole
Dodds, Claims Research Analyst |
(785)
291-8849 |
Dona
Rhoads, Administrative Assistant |
(785)
291-7213 |
Melanie
Moriarty, Administrative Assistant |
(785)
291-7838 |
Cheryl
Carner, Administrative Assistant (
Wichita) |
(316)
269-1609 |
Fax
Topeka (must
include area code) |
(785)
290-0734 |
Fax
Wichita (must
include area code) |
(785)
290-0702 or (316) 269-1695 |
BLUE
SHIELD PROFESSIONAL RELATIONS HOTLINE:
CMS
1500 billing questions, reimbursement information, and contract information.
Hotline e-mail: Prof.relations@BCBSKS.com
1-800-432-3587 |
| |
Option 1 - Claim Filing and Coding
Questions
Option 2 - Claim Status or Adjustments
Option 3 - Network Enrollment Requests
or Questions
Option 4 -
TRICARE Network Support |
BLUE
SHIELD PROFESSIONAL RELATIONS: |
(785)
291-8831 |
800-432-0216
ext. 8831 |
Doug
Scott, Director, Professional Relations |
(785)
291-8709 |
800-432-0216
ext. 8709 |
Cathy
Holmes, Manager Internal Operations |
(785)
291-8206 |
800-432-0216
ext. 8206 |
Robyne
Goates, Manager, Professional Relations |
(785)
291-8207 |
800-432-0216
ext. 8207 |
Sue
Dunaway, Professional Relations Senior Representative |
(785)
291-8716 |
800-432-0216
ext. 8716 |
Diana
Evans, Professional Relations Senior Representative |
(316)
269-1677 |
800-432-0216
ext. 1674 |
Velda
Fresquez-Gray, Professional Relations Senior Representative (
Wichita) |
(316)
269-1679 |
800-432-0216
ext. 1674 |
Denny
Hartman, Professional Relations Senior Representative (
Wichita) |
(785)
291-8651 |
800-432-0216
ext. 8651 |
Cheri
Iarossi, Professional Relations Senior Representative |
(785)
291-7724 |
800-432-0216
ext. 7724 |
Vikki
Lindemuth, Professional Relations Senior Specialty Representative |
(620)
663-1313 |
|
Debra
Meisenheimer, Professional Relations Senior Representative (Hutchinson) |
(620) 225-0884 |
|
Gwen
Nelson, Professional Relations Senior Representative (
Dodge City) |
PHARMACY
PROGRAMS: |
(785)
291-8230 |
Bob
Riley, Pharmacy Programs Consultant |
TRICARE
PROVIDER RELATIONS: |
(785)
291-7507 |
Joyce
White, TRICARE Provider Relations Representative
|
BLUE CROSS AND BLUE SHIELD CUSTOMER SERVICE |
| |
The
BCBSKS customer service center has several telephone numbers dedicated to a
specific contract type or activity (i.e. provider benefit line). For faster service, please help direct your
call by using the dedicated number. |
| |
Claim
payment calculations, remittance advice questions, claim status, BCBSKS EFT
information, claim adjustment requests, benefits and eligibility: |
| |
1-800-432-3990 |
Topeka |
| |
(785)
291-4180 |
Topeka |
VISIT
OUR WEB SITE www.bcbsks.com FOR ONLINE
CLAIM STATUS AND ELIGIBILITY
|
-
CSC INTERNET ADDRESS: |
csc@bcbsks.com |
|
| |
|
|
-
CSC FAX (must include area code) |
(785)
290-0711 |
| |
|
|
-
CSC FAX (new claims only ATTN: Steve Rodgers) |
(785)
290-0788 (must include area code) |
| |
|
-
PROVIDER BENEFIT LINE: |
1-800-432-0272
or (785) 291-4183 |
Benefit information, coverage verification,
and eligibility, waiting period clarification. |
| |
|
-
STATE OF
KANSAS
EMPLOYEES: |
1-800-332-0307
or (785) 291-4185 |
| |
|
-
FEDERAL EMPLOYEES: |
1-800-432-0379
or (785) 291-4181 |
| |
|
-
PLAN 65/DISABILITY PLAN: |
1-800-648-1756
or (785) 291-4182 |
| |
|
-
PREMIER BLUE: |
1-800-332-0028
or (785) 291-4010 |
(including
Boeing Premier Blue claim and benefit questions- group numbers 81XXX or
82XXX) |
| |
|
-
BLUE SELECT: |
1-800-521-0117
or (785) 291-4054 |
| |
|
-
DIRECT ENROLLED GROUPS: |
1-800-392-7366
or (785) 291-4186 |
(Includes
group numbers 07599, 08100, 08101-0810109, 08200, 08300, 08599, 08600-08998
and all group numbers starting with M00) |
| |
|
-
BLUECARD PROGRAM 800 # NETWORK: |
1-800-676-BLUE
(2583) |
for
benefits and eligibility |
|
| |
|
-
BLUECARD PROGRAM |
1-800-432-3990
ext. 4058 |
claim
inquiries |
(785)
291-4058 |
| |
|
OTHER
PARTY LIABILITY: |
1-800-430-1274
or (785) 291-4013 |
| |
(Option 5) |
| |
|
PRE-EXISTING
UNIT: |
1-800-430-1274
or (785) 291-4013 |
| |
(Option 3) |
OTHER |
BLUE
CROSS AND BLUE SHIELD OF
KANSAS |
PRE-CERTIFICATION/CONCURRENT
REVIEW/ALTERNATIVE CARE/CASE MANAGEMENT |
(Use
this number regardless of provider location or type of review being
requested. Make your selection from
the audio menu options.) |
| |
Toll
Free 1-800-782-4437 |
HEALTH
MANAGEMENT STRATEGIES/VALUE OPTIONS: |
| |
|
| |
Regular
Business: 1-800-952-5906 or (785) 233-1165 (in
Topeka) |
| |
Premier
Blue: 1-800-643-6154 (Premier Blue) |
| |
|
ELECTRONIC
MEDIA SERVICES: |
1-800-472-6481
or (785) 291-4178 |
| |
|
Please contact Electronic Media Services for assistance with all
electronic transactions, reports, telecommunication questions, and use of
PC-Ace Pro32 billing software. |
KANSAS HEALTH DATA SYSTEM (KHDS): |
http://www.bcbsks.com/khds/ |
|
| |
|
|
Questions
relating to the KHDS abstract process |
|
|
| |
|
|
e-mail: KHDS@bcbsks.com |
|
|
| |
|
|
| |
Deanna
Karle, Manager, KHDS |
(785)
291-8702 |
| |
Todd
Colglazier, KHDS Field Representative |
(785)
291-8830 |
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