Blue Cross Newsletter
 

 

April 17, 2008

 

BC-08-09
HP-08-05
SA-08-05




 

HHA-08-05
DC-08-06

To: All Blue Cross Contracting Providers
From: Julie Hatesohl, Education Coordinator
Institutional Relations
Blue Cross and Blue Shield of Kansas, Inc.
An Independent Licensee of the Blue Cross and Blue Shield Association
Subject:

Telephone Directory


There have been several changes since the last publication of this telephone directory. With all these changes, providers may be finding it more difficult to know what telephone number to call for assistance.  Included with this newsletter is a telephone directory of the most common telephone numbers an institutional facility provider would use.

We hope this directory will be useful to you.

Telephone Directory

Blue Cross and Blue Shield of Kansas

INSTITUTIONAL RELATIONS:

For assistance with provider contract information/clarification,

UB-04 billing instructions and issues requiring special handling.

 

Steve Dean, Director, Institutional Relations

(785) 291-8227

Angie Strecker, Manager, Institutional Relations

(785) 291-8129

Angie Martin, Provider Consultant ( Wichita)

(316) 269-1602

Vicki Haverkamp, Provider Consultant ( Topeka)

(785) 291-8862

Teresa VanBecelaere, Contract Consultant

(785) 291-8813

Julie Hatesohl, Education Coordinator

(785) 291-7236

Nicole Dodds, Claims Research Analyst

(785) 291-8849

Dona Rhoads, Administrative Assistant

(785) 291-7213

Melanie Moriarty, Administrative Assistant

(785) 291-7838

Cheryl Carner, Administrative Assistant ( Wichita)

(316) 269-1609

Fax Topeka (must include area code)

(785) 290-0734

Fax Wichita (must include area code)

(785) 290-0702 or (316) 269-1695

BLUE SHIELD PROFESSIONAL RELATIONS HOTLINE:

CMS 1500 billing questions, reimbursement information, and contract information.

           Hotline e-mail:  Prof.relations@BCBSKS.com

                   1-800-432-3587

 

Option 1 - Claim Filing and Coding Questions

Option 2 - Claim Status or Adjustments

Option 3 - Network Enrollment Requests or Questions

Option 4 - TRICARE Network Support

BLUE SHIELD PROFESSIONAL RELATIONS:

(785) 291-8831

800-432-0216 ext. 8831

Doug Scott, Director, Professional Relations

(785) 291-8709

800-432-0216 ext. 8709

Cathy Holmes, Manager Internal Operations

(785) 291-8206

800-432-0216 ext. 8206

Robyne Goates, Manager, Professional Relations

(785) 291-8207

800-432-0216 ext. 8207

Sue Dunaway, Professional Relations Senior Representative

(785) 291-8716

800-432-0216 ext. 8716

Diana Evans, Professional Relations Senior Representative

(316) 269-1677

800-432-0216 ext. 1674

Velda Fresquez-Gray, Professional Relations Senior Representative ( Wichita)

(316) 269-1679

800-432-0216 ext. 1674

Denny Hartman, Professional Relations Senior Representative ( Wichita)

(785) 291-8651

800-432-0216 ext. 8651

Cheri Iarossi, Professional Relations Senior Representative

(785) 291-7724

800-432-0216 ext. 7724

Vikki Lindemuth, Professional Relations Senior Specialty Representative

(620) 663-1313

 

Debra Meisenheimer, Professional Relations Senior Representative (Hutchinson)

(620) 225-0884

 

Gwen Nelson, Professional Relations Senior Representative ( Dodge City)

PHARMACY PROGRAMS:

(785) 291-8230

Bob Riley, Pharmacy Programs Consultant

TRICARE PROVIDER RELATIONS:

(785) 291-7507

Joyce White, TRICARE Provider Relations Representative

 

BLUE CROSS AND BLUE SHIELD CUSTOMER SERVICE

 

The BCBSKS customer service center has several telephone numbers dedicated to a specific contract type or activity (i.e. provider benefit line).  For faster service, please help direct your call by using the dedicated number.

 

Claim payment calculations, remittance advice questions, claim status, BCBSKS EFT information, claim adjustment requests, benefits and eligibility:

 

1-800-432-3990

Topeka

 

(785) 291-4180

Topeka

 

VISIT OUR WEB SITE www.bcbsks.com FOR ONLINE CLAIM STATUS AND ELIGIBILITY

 

- CSC INTERNET ADDRESS:

csc@bcbsks.com

 
     

- CSC FAX (must include area code)

(785) 290-0711

     

- CSC FAX (new claims only ATTN: Steve Rodgers)

(785) 290-0788 (must include area code)

   

- PROVIDER BENEFIT LINE:

1-800-432-0272 or (785) 291-4183

  Benefit information, coverage verification, and eligibility, waiting period clarification.

   

- STATE OF KANSAS EMPLOYEES:

1-800-332-0307 or (785) 291-4185

   

- FEDERAL EMPLOYEES:

1-800-432-0379 or (785) 291-4181

   

- PLAN 65/DISABILITY PLAN:

1-800-648-1756 or (785) 291-4182

   

- PREMIER BLUE:

1-800-332-0028 or (785) 291-4010

(including Boeing Premier Blue claim and benefit questions- group numbers 81XXX or 82XXX)

   

- BLUE SELECT:

1-800-521-0117 or (785) 291-4054

   

- DIRECT ENROLLED GROUPS:

1-800-392-7366 or (785) 291-4186

(Includes group numbers 07599, 08100, 08101-0810109, 08200, 08300, 08599, 08600-08998 and all group numbers starting with M00)

   

- BLUECARD PROGRAM 800 # NETWORK:

1-800-676-BLUE (2583)

for benefits and eligibility

 
   

- BLUECARD PROGRAM

1-800-432-3990 ext. 4058

claim inquiries

(785) 291-4058

   

OTHER PARTY LIABILITY:

1-800-430-1274 or (785) 291-4013

 

      (Option 5)

   

PRE-EXISTING UNIT:

1-800-430-1274 or (785) 291-4013

 

      (Option 3)

OTHER

BLUE CROSS AND BLUE SHIELD OF KANSAS

PRE-CERTIFICATION/CONCURRENT REVIEW/ALTERNATIVE CARE/CASE MANAGEMENT

(Use this number regardless of provider location or type of review being requested.  Make your selection from the audio menu options.)

 

Toll Free 1-800-782-4437

HEALTH MANAGEMENT STRATEGIES/VALUE OPTIONS:

   
 

Regular Business: 1-800-952-5906 or (785) 233-1165 (in Topeka)

 

Premier Blue:   1-800-643-6154 (Premier Blue)

   

ELECTRONIC MEDIA SERVICES:

1-800-472-6481 or (785) 291-4178

   

Please contact Electronic Media Services for assistance with all electronic transactions, reports, telecommunication questions, and use of PC-Ace Pro32 billing software.

KANSAS HEALTH DATA SYSTEM (KHDS):

http://www.bcbsks.com/khds/

 
     

Questions relating to the KHDS abstract process

   
     

              e-mail: KHDS@bcbsks.com

   
     
 

Deanna Karle, Manager, KHDS

(785) 291-8702

 

Todd Colglazier, KHDS Field Representative

(785) 291-8830