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If you plan to include any private information in your email to us, please use our Secure Email Message Center so that we can protect that information.

For questions about patients' health insurance that do not include private information, please contact a customer service representative (csc@bcbsks.com). (email delivery to this address is not secure)

Feedback Form - Please use this form to notify us of technical problems or concerns you have with this website.


Provider Benefit Line:
(for benefit information, coverage verification, eligibility and waiting period clarification)
785-291-4183 (in Topeka)
1-800-432-0272 (toll-free)

Blue Cross and Blue Shield of Kansas general inquiries:
785-291-4180 (in Topeka)
1-800-432-3990 (toll-free)

For hearing impaired customers:

FEP Customer Service Unit
785-291-4181 (in Topeka)
1-800-432-0379 (toll free)

Fax: (785) 290-0711

Institutional Relations

Provider Consultant for Northern Kansas: Cindy Garrison - (785) 291-8862

Provider Consultant for Southern Kansas: Sally Stevens - (316) 269-1602

Provider Consultant for Speciality Providers: Janne Denton - (785) 291-8813

Workshops and Education Programs: Connie Winkley - (785) 291-7236

Institutional Claims Research: Katie Dennison - (785) 291-8849

Provider Programs Specialist: Brent Matile - (785) 291-6593

Contact Institutional Relations (secure web form)

Professional Relations

Email (email delivery to this address is not secure)

Toll-free hotline: 1-800-432-3587
(785) 291-4135

TriWest Network Support Services

Contracting: 1-800-432-3587, option 4

Credentialing: 1-800-432-3587, option 3 or Email (email delivery to this address is not secure)

Provider Data Updates: Provider Information Change Form (PDF)


ASK Electronic Data Interchange (EDI) (offsite link)
Administrative Services of Kansas (ASK) is Blue Cross Blue Shield of Kansas DBA ASK.

BCBSKS Precertification/Concurrent Review/Alternative Care/Case Management:
Topeka: 1-800-782-4437

New Directions:

Health Information Systems:
(785) 291-8830 or (785) 291-8702


Blue Cross and Blue Shield of Kansas
1133 SW Topeka Blvd.
Topeka, KS 66629-0001