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Contact Us

Email

If you plan to include any private information in your email to us, please use our Secure Email Message Center so that we can protect that information.

For questions about patients' health insurance that do not include private information, please contact a customer service representative (csc@bcbsks.com). (email delivery to this address is not secure)

Feedback Form - Please use this form to notify us of technical problems or concerns you have with this website.

Telephone

Provider Benefit Line:
(for benefit information, coverage verification, eligibility and waiting period clarification)
785-291-4183 (in Topeka)
1-800-432-0272 (toll-free)

Blue Cross and Blue Shield of Kansas general inquiries:
785-291-4180 (in Topeka)
1-800-432-3990 (toll-free)

For hearing impaired customers:
1-800-430-1270

FEP Customer Service Unit
785-291-4181 (in Topeka)
1-800-432-0379 (toll free)

Fax: (785) 290-0711

Institutional Relations

Contact Institutional Relations (secure web form)

Institutional Claims Inquiry
(785) 291-8849

Provider Consultant northern Kansas:
(785) 291-8862

Provider Consultant southern Kansas:
(316) 269-1602

Workshops/Education Programs:
(785) 291-7236

Professional Relations

Email (email delivery to this address is not secure)

Toll-free hotline: 1-800-432-3587
(785) 291-4135

Other

ASK Electronic Data Interchange (EDI) (offsite link)
Administrative Services of Kansas (ASK) is Blue Cross Blue Shield of Kansas DBA ASK.

BCBSKS Precertification/Concurrent Review/Alternative Care/Case Management:
Topeka: 1-800-782-4437

New Directions:
1-800-952-5906

Health Information Systems:
(785) 291-8830 or (785) 291-8702

TRICARE Provider Relations
(785) 291-7507

Mail

Blue Cross and Blue Shield of Kansas
1133 SW Topeka Blvd.
Topeka, KS 66629-0001