If you plan to include any private information in your email to us, please use our Secure Email Message Center so that we can protect that information.
For questions about patients' health insurance that do not include private information, please contact a customer service representative (firstname.lastname@example.org). (email delivery to this address is not secure)
Feedback Form - Please use this form to notify us of technical problems or concerns you have with this website.
Provider Benefit Line:
(for benefit information, coverage verification, eligibility and waiting period clarification)
785-291-4183 (in Topeka)
Blue Cross and Blue Shield of Kansas general inquiries:
785-291-4180 (in Topeka)
For hearing impaired customers:
FEP Customer Service Unit
785-291-4181 (in Topeka)
1-800-432-0379 (toll free)
Fax: (785) 290-0711
Contact Institutional Relations (secure web form)
Institutional Claims Inquiry
Provider Consultant northern Kansas:
Provider Consultant southern Kansas:
Email (email delivery to this address is not secure)
Toll-free hotline: 1-800-432-3587
TriWest Network Support Services
Contracting: 1-800-432-3587, option 4
Credentialing: 1-800-432-3587, option 3 or Email (email delivery to this address is not secure)
Provider Data Updates: Provider Information Change Form (PDF)
ASK Electronic Data Interchange (EDI) (offsite link)
Administrative Services of Kansas (ASK) is Blue Cross Blue Shield of Kansas DBA ASK.
BCBSKS Precertification/Concurrent Review/Alternative Care/Case Management:
Health Information Systems:
(785) 291-8830 or (785) 291-8702
Blue Cross and Blue Shield of Kansas
1133 SW Topeka Blvd.
Topeka, KS 66629-0001