Customer Service (csc@bcbsks.com) - Contact a customer service representative when you have questions about a patient's health insurance. If you need to include private information in your e-mail, please use our secure e-mail.
Feedback Form - Please use this form to notify us of technical problems or concerns you have with this Web site.
Provider Benefit Line:
(for benefit information, coverage verification, eligibility and waiting period clarification)
785-291-4183 (in Topeka)
1-800-432-0272 (toll-free)
Blue Cross and Blue Shield of Kansas general inquiries:
785-291-4180 (in Topeka)
1-800-432-3990 (toll-free)
For hearing impaired customers:
1-800-430-1270
FEP Customer Service Unit
785-291-4181 (in Topeka)
1-800-432-0379 (toll free)
Contact Institutional Relations (Web form)
Provider Consultant northern Kansas:
(785) 291-8862
Provider Consultant southern Kansas:
(316) 269-1602
Workshops/Education Programs:
(785) 291-7236
Toll-free hotline: 1-800-432-3587
(785) 291-4135
Electronic Data Interchange (EDI)
BCBSKS Precertification/Concurrent Review/Alternative Care/Case Management:
Topeka: 1-800-782-4437
New Directions:
1-800-952-5906
Health Information Systems:
(785) 291-8830 or (785) 291-8702
Tricare Provider Relations
(785) 291-7507