FAQs - Pre-Certification
When is the Web-based pre-certification system available?The pre-certification system has the same operating hours as our entire BCBSKS Web site and this question is more easily answered by telling you when the BCBSKS Web site is not available. It is not available:
- Tuesday – Saturday: midnight to 2:00 a.m.*
- Sunday : 6:00 p.m. to midnight*
*central time
(Updated 6/09)
How long can I be logged into the pre-certification system?
If you're actively working in the BCBSKS Web-based pre-certification section moving from page to page, there is no time limitation. If you're logged into the system but sitting idle, you will be automatically logged off after 10 minutes. This automatic log off process is not limited to the pre-certification system but applies to the entire BCBSKS Web site.
(Updated 6/09)
If I get a browser page that says 'page cannot be displayed', what does that mean?
The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.
Please review our Tech Support Q&A for assistance.
(Updated 6/09)
How will I be notified of updates and other information about the pre-certification system?
Information about changes to the pre-certification system will be posted to the LATEST NEWS section of our Web site. To receive automatic email notification, you need to subscribe to the electronic mailing notice for latest news. Subscribe now.
(Updated 6/09)
What training is available for the web-based pre-certification system?
Available in the PROVIDER SERVICES section of our Web site, you have access to the pre-certification training manual and to an on-line training module.
The education coordinator is also available for technical questions (i.e. how to get around the Web site). She can be reached at (785) 291-7236. For clinical type questions, you can call BCBSKS medical review at 1-800-782-4437. Also be sure to subscribe to the electronic mailing list. Subscribe now.
(Updated 6/09)
How can I be sure my pre-certification information was actually received by BCBSKS?
After submitting a pre-certification, verify that the following information is complete:
- A pre-certification (control) number has been assigned;
- A length of stay has been given; AND
- A certified/review date has been assigned
You may also verify the pre-certification was received by viewing the pre-certification on the PRE-CERTIFICATION IN PROCESS
(Updated 6/09)
What should I do if I accidentally click on the MEDICAL CRITERIA button and get into InterQual®?
If you accidentally get into InterQual® and do not have any information to enter, click on the box that says SAVE in the upper right-hand corner to exit. DO NOT use the back button.
(Updated 6/09)
What should I do if I accidentally click on the BACK button while I'm in InterQual®?
You will need to close your browser (click the "X" in the upper right hand corner) and go back into the browser
(Updated 6/09)
What can I do if I select the wrong InterQual® criteria, category or subset?
Again, you cannot use the browser BACK button while in InterQual®.
You will need to click your mouse in the Criteria Subset box that is located in the box that runs along the left-hand side of the screen. By clicking there, you will get an option to change the subset.
If you do select the wrong criteria set, category or subset, refer to page 69 of the Pre-certification Manual for instructions.
(Updated 6/09)
What version of InterQual® is available on the web site?
The criteria is updated annually and as of April 24, 2009, we are using version 7. We just received version 8 and it will be promoted into production in June 2009.
(Updated 6/09)
Is a specific Web browser required for the InterQual®/Precertification System?
Providers using the online InterQual®/Precertification System must use Internet Explorer Version 6.0 Service Pack 2. This system is unique in that it will not work with any browser except the specific version listed above.
(Updated 6/09)
- Back to top -
- Back -