How do I change our address?
Address changes need to be made in writing. Either fax the address change to us on letterhead at (785) 290-0734 or mail on letterhead to PO Box 239, Topeka, KS 66629 (It must be on provider's letterhead so we can confirm the request is coming from the provider).
We are changing our tax identification number. What do we do?
A tax identification number requires a new contract. Call the provider network services in Topeka at (785) 291-4135 or toll-free at 1-800-432-3587 to ask for a new contract.
Why can't you send me a fee schedule?
BCBSKS does publish a lab fee schedule annually. Additionally, the provider may request one annual charge comparison report for procedures billed to BCBSKS on behalf of our members.
How do I determine if a doctor is participating in Blue Cross and Blue Shield of Kansas programs?
Check our online provider directory, or call the provider network services in Topeka at (785) 291-4135 or 1-800-432-3587.
How do I investigate how an out-of-Kansas Blue Cross and Blue Shield Plan processed my claim?
You will need to direct your question to our BlueCard customer service center for their determination of whether the services were submitted correctly to the other Plan and if we processed the claim according to the other Plan's instructions. BlueCard customer service can be reached by calling 1-800-432-3990, ext. 4058.
Our role in BlueCard processing as the Host Plan is to receive the claim, apply our contracting provider maximum allowable payments and our content of service guidelines. We are also responsible to send this information to the Home Plan. When they have applied their eligibility and benefits guidelines they return the instructions to us and we pay the claim.
As a contracting provider can I collect money at the time of service?
Providers may collect at the time of service these amounts identified as patient responsibility: copays, coinsurance, deductible, indemnified payment and balances, and non-covered amounts.
I am interested in joining Blue Choice. How do I join?
If you are currently contracting with BCBSKS CAP (Competitive Allowance Program), you are automatically a Blue Choice provider. Blue Choice is a PPO, which affects the patient on the hospital side. If a patient goes to a non-PPO hospital, they have greater out-of-pocket costs.