ProviderCast

Presenters:

Gwen Nelson,
Provider Relations
BCBSKS

Highlights:

How does Blue Cross and Blue Shield of Kansas work through issues?
Departments at Blue Cross and Blue Shield of Kansas – what do they do?
Actuarial Data
Tiered Reimbursement
Information that helps you evaluate an appeal
Top reasons claims deny
Common mistakes providers make
How to be heard in claim resolution
Best Contact Points
- Claims: call customer service 1-800-432-3990 (open 7am to 4:30pm)
- Credientaling: call Professional Relations Hotline 1-800-432-3587 (open 8am-4:30pm)
- Electronic: call EDI 1-800-472-6481 (open 8am-4:30pm)
Thank you for being a provider with Blue Cross and Blue Shield of Kansas and taking care of our members. You are appreciated!

Additional resources: