Privacy Policy

Internet Use and Privacy statement

Blue Cross and Blue Shield of Kansas, Inc., welcomes the opportunity to provide its customers with the electronic services contained on this website. Most of these website services as well as other services are also available by telephone, by visiting our office during normal business hours, or by writing to us. (Contact Us for more information.) Generally, the same rules apply to you and to us whether we conduct business by way of the Internet, by telephone, in person, or in writing. The following rules apply specifically when doing business with us at this site.

Conduct On This Site

We comply with applicable Federal and Kansas laws relating to Internet security, privacy and confidentiality. We require under our Corporate Code of Conduct that our employees treat your personal and medical information as confidential. Employees are subject to discipline for any breach of confidentiality. We follow legally required and industry standards for maintaining the security of electronic data by way of this site.

At this site, we provide claim payment and coverage information access only through the member whose name and identification number appears on the identification card, including claim payment information for other persons covered under the same membership. Customers who do not access the secure area after setting up a profile will have their user names and passwords deleted after 15 months of inactivity. Through means other than the Internet, we also provide information about claim payments to an alternate payee pursuant to a Qualified Medical Child Support Order or to a person who is otherwise authorized to act on behalf of a minor child covered under the membership or who is an adult child covered under the membership.

We provide you with the ability to access other Internet sites that can provide you with information about a variety of health, wellness, and general interest issues. Those sites to which we provide linkage are not controlled or maintained by BCBSKS, and BCBSKS provides no warranty of any kind concerning the site itself, any advertising that may appear on the site, the availability of benefits for any kind of diagnosis, treatment, product or regimen described on the site. Further, any information provided on a linked site is not offered as medical or legal advice and should not be substituted for the advice of your physician or lawyer.

We will not collect any data from you on this site unless we tell you otherwise at the point we request that information. We may however, occasionally leave a cookie on your computer to help us give you the best experience possible when visiting our site. These cookies will be temporary and will not contain any personal or private information. We use information about you only to the extent that we need to provide you with coverage and service or we want to make you aware of other products and services available through our company or our related companies.

We currently do not provide information about you to third parties, except as required under your health benefit plan; to a subcontractor providing services for us; as required by the law; pursuant to a Court Order or Subpoena; or when necessary for audits conducted by or on behalf of your group health benefit plan.

We do not provide a warranty of any kind concerning the use of our site or the content of our site. Internet use carries the inherent risk of damage from equipment failure, infection from a computer virus, and corruption of systems or data. Such risks are not the responsibility of BCBSKS. Report any problems with this site to the webmaster.

Errors in claims processing or information maintained about you should be reported by email, telephone, in person or in writing to BCBSKS.

This site, its design and the information residing on it (but not linked sites) are the property of BCBSKS. Such design and content constitute proprietary information and/or trade secrets. BCBSKS vigorously defends ownership of its proprietary information and trade secrets. For more information, see our Legal Notices.

If you do not want to accept these conditions of use, please exit the site and contact BCBSKS by telephone, in person or by mail.