Dec. 11, 2008
Blue Cross and Blue Shield of Kansas Earns World Class in Customer Satisfaction Award
Blue Cross and Blue Shield of Kansas earned World Class in Customer Satisfaction and 2008 Highest Customer Satisfaction for the Health Care Industry awards for the second consecutive year from Service Quality Measurement Group (SQM), an independent third-party company conducting random surveys of members who recently made phone inquires to BCBSKS.
The award, presented in November in Toronto, Canada, is determined on the basis of a statistically valid sampling of customers who called the call center and were surveyed within one to three days of that call.
SQM defines "World Class in Customer Satisfaction" as having more than 80 percent of customers rate their overall experience with their call as “very satisfied.” The criteria for the highest customer satisfaction in the health care industry is based on having the highest customer overall very satisfied rating for specific industry. BCBSKS tied with Blue Cross and Blue Shield of Massachusetts for this honor.
"For more than 66 years, Kansans have equated Blue Cross and Blue Shield of Kansas with quality customer service," says Andrew C. Corbin, president/CEO. "It is an honor to have our level of service to our members recognized as World Class because providing this level of service is exactly what we are here to do for our members."
Blue Cross and Blue Shield of Kansas is an independent licensee of the Blue Cross and Blue Shield Association. BCBSKS is the state's largest health insurer, serving all Kansas counties except Johnson and Wyandotte.
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