Dec. 19 , 2007
Blue Cross and Blue Shield of Kansas Earns World Class in Customer Satisfaction Award
Blue Cross and Blue Shield of Kansas earned the World Class in Customer Satisfaction award from Service Quality Measurement Group (SQM), an independent third-party company conducting random surveys of members who recently made phone inquires to BCBSKS.
BCBSKS is one of only 15 companies out of 300 measured by SQM to earn this award and was the highest rated company in the health care sector.
The award, presented in last month in Toronto, Canada, is determined on the basis of a statistically valid sampling of customers who called the call center and were surveyed within one to three days of that call.
SQM defines "World Class in Customer Satisfaction" as having more than 80 percent of customers rate their satisfaction with their call as “very satisfied.”
"We know that Kansans equate Blue Cross and Blue Shield of Kansas with quality customer service and are thrilled that this award validates that we do, in fact, offer our members world class service," says Andrew C. Corbin, president/CEO. "Our employees work hard every day to assure that Kansans who select Blue Cross as their health insurer receive superior value for their premium dollars. This award will further motivate our employees to continue providing the best customer service in the state."
Blue Cross and Blue Shield of Kansas is an independent licensee of the Blue Cross and Blue Shield Association. BCBSKS is the state's largest health insurer, serving all Kansas counties except Johnson and Wyandotte.
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