As Kansas’ mutual health insurer, our daily mission is to provide our members the highest level of service in our power.
More than 160 employees are committed to answering thousands of customer calls every day. These customer service representatives take pride in cheerfully helping our members with their questions and concerns. As evidence, Blue Cross and Blue Shield of Kansas has one of the lowest percentages of complaints when compared with other insurance carriers and has earned Brand Excellence Awards from the Blue Cross and Blue Shield Association.
“At the end of the day, it’s very satisfying to know I’ve helped dozens of people meet their needs.”
— Nicole Ramer, Customer Service Specialist
Averaging 14 years of service at BCBSKS, our 1,800 Kansas-based employees bring proven experience and commitment to meeting customer needs. Our dedicated sales staff presents in-depth knowledge of our products and services. Their sole responsibility is to understand the needs of our customers and consult on fine-tuned health benefit plans. And all of our products are backed by the expert assistance of our friendly, and knowledgeable, customer service and operations employees.
For ease and convenience, contracting providers file claims forms for those presenting Blue Cross cards. Our fast, accurate handling of claims reduces customer worries, and helps providers manage their businesses. BCBSKS works hard to provide the latest technological conveniences, such as e-billing, e-remittances and 24-hour access to our useful Web site. Of course, our members’ privacy and security are strenuously safeguarded.
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