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Contact us


Contact a customer service representative using our secure email service when you have questions about your health insurance. Please send your message to csc@bcbsks.com

Feedback form - Please use this form to notify us of technical problems or concerns you have with this website.

Product information - Send a note to our sales representative for more information about a product. Please provide a daytime phone number in your message indicating where and when you can be reached. All requests will be responded to via phone within two business days.


For claims or benefits information:
785-291-4186 (in Topeka)
1-800-392-7366 (toll-free)

Blue Cross and Blue Shield of Kansas general inquiries:
785-291-4180 (in Topeka)
1-800-432-3990 (toll-free)

For prior authorization:
785-291-8419 (in Topeka)
1-800-782-4437 (toll-free)

For health profiles:
785-291-4303 (in Topeka)
1-800-874-1823 (toll-free)

Anti-fraud hotline:
1-800-432-0216, ext. 7693 or 8759

For hearing impaired customers:

Hours of operation


Send completed health profile forms for new members to:

Blue Cross and Blue Shield of Kansas
P.O. Box 518
Topeka, KS 66601

Send all other written correspondence to:

Blue Cross and Blue Shield of Kansas
1133 SW Topeka Blvd.
Topeka, KS 66629-0001