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Blue Cross and Blue Shield of Kansas is aware that a few of our members have received cancellation letters stating a lack of payment, when that member indicates that they did not receive a bill from us. The members who have called us in recent days have helped us identify an error in our system that we are working to fix so this does not happen again.

Those members who believe they received a cancellation letter in error are encouraged to contact our customer service department, and we'll work on a case-by-case basis to resolve this issue. Due to an already high call volume during the open enrollment period, we ask our members to be patient when they call us. We are working as quickly as possible to provide thorough and accurate service to all customers who call us for assistance. We encourage callers to take advantage of our virtual hold option if offered. This option will hold a caller's place in line and they will receive a return call from us when a representative is available to speak with them.

Our members who have selected to pay their monthly premium via automatic payment from their bank or credit union account are not impacted by this issue; those payments will be withdrawn on the designated dates.

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