Contact Provider Network Solutions
If you plan to include any private information in your email to us, please use our Secure Email Message Center so that we can protect that information.
For questions about patients' health insurance that do not include private information, please contact a customer service representative ([email protected]). (email delivery to this address is not secure)
Web support form - Please use this form to notify us of technical problems or concerns you have with this website.
Telephone
Provider Benefit Line:
(for benefit information, coverage verification, eligibility and waiting period clarification)
785-291-4183 (in Topeka)
1-800-432-0272 (toll-free)
Blue Cross and Blue Shield of Kansas general inquiries:
785-291-4180 (in Topeka)
1-800-432-3990 (toll-free)
For hearing impaired customers:
1-800-766-3777
FEP Customer Service Unit:
785-291-4181 (in Topeka)
1-800-432-0379 (toll free)
Fax: 785-290-0711
Provider network operations
Questions regarding:
- Contracting
- Credentialing
- Network Enrollment
Contacts:
- Email ([email protected]) (email delivery to this address is not secure)
- Phone: 800-432-3587 or 785-291-4135
- Hotline Hours: Monday-Wednesday and Friday 8:00 a.m. – 4:30 p.m.
- Fax: 785-290-0734
Other
ASK Electronic Data Interchange (EDI) (offsite link)
Administrative Services of Kansas (ASK) is Blue Cross Blue Shield of Kansas DBA ASK.
BCBSKS Precertification/Concurrent Review/Alternative Care/Case Management:
Topeka: 1-800-782-4437
Lucet:
1-800-952-5906
Health Information Systems:
785-291-8830 or 785-291-8702
Blue Cross and Blue Shield of Kansas
1133 SW Topeka Blvd.
Topeka, KS 66629-0001