Contact Institutional Provider Consultant



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For questions about patients' health insurance that do not include private information, please contact a customer service representative ([email protected]). (email delivery to this address is not secure)

Web support form - Please use this form to notify us of technical problems or concerns you have with this website.


Provider Benefit Line:
(for benefit information, coverage verification, eligibility and waiting period clarification)
785-291-4183 (in Topeka)
1-800-432-0272 (toll-free)

Blue Cross and Blue Shield of Kansas general inquiries:
785-291-4180 (in Topeka)
1-800-432-3990 (toll-free)

For hearing impaired customers:

FEP Customer Service Unit
785-291-4181 (in Topeka)
1-800-432-0379 (toll free)

Fax: (785) 290-0711

Institutional Relations

Provider Consultant for Northern Kansas: Jessica Moore  - (785) 291-8862

Provider Consultant for Southern Kansas: Karlene Clarke - (316) 269-1602

Provider Consultant for Speciality Providers: Beth Downie, CPC  - (785) 291-8813

Workshops and Education Programs: Dustin Kimmel, CPC  - (785) 291-7236

Institutional Claims Research: Kelly Burghart, CPC  - (785) 291-8849

Provider Programs Specialist: Melanie Moriarty  - (785) 291-6593

Contact Institutional Relations (secure web form)

Institutional Provider Relations Staff contact info handout (PDF)

Connect with us (PDF)

TriWest Network Support Services

Contracting: 1-800-432-3587, option 4

Credentialing: 1-800-432-3587, option 3 or Email (email delivery to this address is not secure)

Provider Data Updates: Provider Information Change Form (PDF)


ASK Electronic Data Interchange (EDI) (offsite link)
Administrative Services of Kansas (ASK) is Blue Cross Blue Shield of Kansas DBA ASK.

BCBSKS Precertification/Concurrent Review/Alternative Care/Case Management:
Topeka: 1-800-782-4437


Health Information Systems:
(785) 291-8830 or (785) 291-8702


Blue Cross and Blue Shield of Kansas
1133 SW Topeka Blvd.
Topeka, KS 66629-0001