Contact Professional Provider Representative



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For questions about patients' health insurance that do not include private information, please contact a customer service representative ([email protected]). (email delivery to this address is not secure)

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Provider Benefit Line:
(for benefit information, coverage verification, eligibility and waiting period clarification)
785-291-4183 (in Topeka)
1-800-432-0272 (toll-free)

Blue Cross and Blue Shield of Kansas general inquiries:
785-291-4180 (in Topeka)
1-800-432-3990 (toll-free)

For hearing impaired customers:

FEP Customer Service Unit
785-291-4181 (in Topeka)
1-800-432-0379 (toll free)

Fax: (785) 290-0711

Professional Relations

Email (email delivery to this address is not secure)

Toll-free hotline: 1-800-432-3587


ASK Electronic Data Interchange (EDI) (offsite link)
Administrative Services of Kansas (ASK) is Blue Cross Blue Shield of Kansas DBA ASK.

BCBSKS Precertification/Concurrent Review/Alternative Care/Case Management:
Topeka: 1-800-782-4437

New Directions:

Health Information Systems:
785-291-8830 or 785-291-8702


Blue Cross and Blue Shield of Kansas
1133 SW Topeka Blvd.
Topeka, KS 66629-0001