Disease & Wellness Management Program
Health coaching
Our nurses provide one-on-one support via telephone to empower members to make lifestyle changes and establish self-care habits.
Health conditions our nurses help with
Consider enrolling if you have any of these health conditions:
Disease Management*
- Find out how asthma impacts the lungs
- Understand asthma triggers
- Learn to recognize symptoms of a flare up and how to treat it
Participants receive:
- Peak flow meter
- USB rechargeable pedometer
- Resistance band with exercises
- Understand lung functions and stages of COPD
- Learn techniques to manage a flare up
- Develop an action plan and determine when to seek treatment
Participants receive:
- Mindfulness/breathing exercise sticker
- Affirmation cards
- Coloring book with colored pencils
- Learn healthy nutrition and exercise
- Understand importance of monitoring glucose levels
- Receive support to ensure comprehensive care
Participants receive:
- Glucose tablets
- Food journal
- Portion plate
- Calorie King book
- Twice-a-day weekly pillbox
- Resistance band with exercises
- Learn the symptoms of coronary artery disease and when to seek treatment
- Understand signs and symptoms of heart failure
- Know your numbers like blood pressure, blood fats, weight and when to seek treatment
Participants receive:
- Twice-a-day weekly pillbox
- USB rechargeable pedometer
- Resistance band with exercises
- Food journal
- Learn the risks of high blood pressure
- Develop nutrition and exercise strategies to reduce blood pressure
- Understand the importance of blood pressure monitoring and use of medications
Participants receive:
- Twice-a-day weekly pillbox
- USB rechargeable pedometer
- Resistance band with exercises
- Learn risks of high cholesterol
- Know your numbers and lab value goals
- Develop nutrition and exercise strategies to manage cholesterol
Participants receive:
- Twice-a-day weekly pillbox
- USB rechargeable pedometer
- Resistance band with exercises
*See Specific to Disease Management Conditions below.
Wellness Management
- Receive coaching on prenatal and postnatal care
- Find out what to expect and plan for
- Learn about planning for delivery and mother care at home
Participants receive:
- First-year baby calendar
- Bathtub safety temperature card
- Mindfulness/breathing exercise sticker
- Identify stress and its effects on health
- Learn about signs and symptoms of stress
- Receive support and resources for managing stress
Participants receive:
- Affirmation cards
- Emotional support keychain
- Coloring book with colored pencils
- Understand health risks of tobacco use
- Determine why you use tobacco
- Receive tools and support for quitting
Participants receive:
- Freedom from Smoking book
- Flavored toothpicks
- Affirmation cards
- Find out health risks associated with being overweight
- Identify current barriers to losing weight
- Receive tools and support for weight management
Participants receive:
- Food journal
- Portion plate
- Calorie King book
- USB rechargeable pedometer
- Resistance band with exercises
Benefits to you
1:1 coaching
One-on-one interaction means personalized support to understand your needs and help you take action.
Goal setting
Your nurse will help you set clear and achievable goals to reach your program objectives.
Accountability
Having someone to help you be accountable can be an important key to success.
Medication support
Your nurse can provide a range of medication support (e.g., timing, side effects, precautions and more).
How it works
Initial call and nurse assignment
An enrollment specialist calls you with a few questions and assigns the nurse you’ll work with throughout the program.
Intro materials sent to you
Once successfully enrolled, we will send you an introductory packet by mail.
Your first call with a nurse (1 hour)
During your first call, you’ll talk about health history, medications, lab results and how you’ll work together.
Follow-up calls (30 min. or less)
During follow-up calls, you’ll discuss your goals and learn about additional resources to help you take action.
Stay in touch during the program
Call us at 800-520-3137 if you ever need to reschedule a planned call.
Complete the program
After six to 12 calls, you and your nurse will discuss your completion of the program.
About our nurses
Our registered nurses are all Kansas residents who have extensive clinical and professional training and experience.
Once you complete the enrollment process, you will receive information about the nurse you'll be working with, including a photo, credentials and their background.
Once you complete the enrollment process, you will receive information about the nurse you'll be working with, including a photo, credentials and their background.
Stories from members
Shelia, Geuda Springs, KS
“I didn’t know what this program was going to be like, but from the start, Dawn was so easy to talk to.”
Ron, Geneseo, KS
“I would recommend this program to anyone. It’s given me support and confidence in managing my condition.”
Terry, Topeka, KS
“I can now say I have extreme awareness of my health condition and ownership of my life.”
Selene's health coaching story
3 min. video
Eligibility
- Health coaching is available for members with medical coverage.
- Some employer groups have program exclusions or do not provide our health coaching as an option†. Contact your human resources department to inquire about your options.
Request program documents
To obtain a copy of the program description, clinical guidelines, editorial policies or outcomes, email us at [email protected].
Frequently Asked Questions
No. These programs are provided at no additional cost to your existing health plan and will not affect your benefits.
No, but some employers may have wellness programming that provides incentives for participation. Improved health can lead to reduced medical expenses.
Our staff conduct calls during daytime hours Monday through Friday and evening calls are available Monday through Thursday until 8 p.m.
The first call will last about 45 minutes because you and your nurse will discuss your health history, medication, lab results and start the goal-setting process.
Follow-up calls are typically monthly and last 30 minutes or less.
Yes, you will work with the same nurse throughout your participation.
No. The content of all calls is completely confidential and is not shared with your employer nor with any other departments within Blue Cross and Blue Shield of Kansas. With your permission, your nurse may communicate with your medical provider if needed.
Specific to disease management conditions
URAC accreditation
Disease management rights and responsibilities
Learn about your rights and responsibilities if your health coaching program includes disease management conditions.
Blue Cross and Blue Shield of Kansas Members
Members - Disease Management Rights and Responsibilities (English, PDF)
Members - Disease Management Rights and Responsibilities (Spanish, PDF)
Members - Disease Management Rights and Responsibilities (Spanish, PDF)
Providers
Questions about the program
For more information, call us from 8 a.m. to 4:30 p.m., Monday through Friday.
* See Specific to disease management conditions above.
† State of Kansas employees are only eligible for the maternity program. See Maternity Program for State of Kansas Employees.
If a Medicare supplemental policy is your primary coverage, please reach out to Medicare for details on similar programs.