Members - Contact Us
Please note: To inquire about an adult member other than yourself, that member must first authorize BCBSKS to share their information. Members can provide authorization through their BlueAccess account or by submitting an authorization form (English | Español).
- Have a question about your health insurance? Contact a customer service representative using our secure form.
- To notify us of technical problems or concerns with this website, please use the web support form.
Telephone
- For sales information:
785-291-4304 (in Topeka)
1-800-438-1565 (toll-free) - Customer Service general inquiries:
785-291-4180 (in Topeka)
1-800-432-3990 (toll-free) - Other Party Liability department:
785-291-4013 (in Topeka)
1-800-430-1274 (toll-free) - For hearing impaired customers:
1-800-766-3777 - Marketplace customers:
If you purchased your plan on the Marketplace and need to update your information, please contact HealthCare.gov by calling 1-800-318-2596 or by logging in to your HealthCare.gov account.
Customer service representatives are available to receive your call from 7 a.m. to 4:30 p.m., Monday through Friday. Payment recovery specialists are available to assist you after 8 a.m.
For State of Kansas employees, customer service representatives are available from 8 a.m. to 5 p.m., Monday through Friday.
FEP Phone lines will be closed from 8:00 AM - 9:00 AM, every other Thursday for scheduled meetings.
Fax
785-290-0711
Blue Cross and Blue Shield of Kansas
1133 SW Topeka Blvd.
Topeka, KS 66629-0001
To visit in person, see our Hours of Operation