Individual and Family Member Resources
Your health coverage starts here. This page helps you understand your plan, use benefits, find resources and register for your member portal.
Your Member Tools
Everything you need to manage your benefits, find care and get the most from your plan.
BlueAccess® Member Portal
View your plan coverage, check claims and update your information online.
BlueAccess App
Manage your benefits and ID cards in BlueAccess from your phone.
Find a Doctor
Search for in-network providers near you.
Understand Your Health Plan
Learn how your costs work, how claims are processed and how to read your member documents.
How Your Health Care Costs Work
Premium: The monthly amount you pay for insurance.
Deductible: What you pay before insurance starts paying.
Copay: A fixed amount you pay for covered services.
Coinsurance: Your share of the costs as a percentage.
Out-of-Pocket Max: The most you'll pay in a plan year.
How Claims Are Paid
- Visit a doctor or provider
- Provider bills BCBSKS
- BCBSKS processes claim
- You receive an Explanation of Benefits (EOB)
- Pay any balance to provider
Your Member ID Card
Every number on your member ID card serves a purpose. Learn what each one means and when you'll need it.
Understanding Your EOB
Your Explanation of Benefits (EOB) summarizes the care you received and what was covered. Find out how to read yours.
Make a Premium Payment
If you purchase your health plan directly from BCBSKS, you can pay your premium online. Employer-sponsored plans: contact your employer for billing questions.
Get More From Your Plan Benefits
Discover the full value of your benefits — and put them to work for you.
Contact Us
Questions? We’re here to help.
Member Portal Help
Having trouble logging in to our BlueAccess Member Portal?
Ask a Question Online
Submit your question through our Member Contact Form. BlueAccess login required.
Call Us
800-432-3990
Topeka area: 785-291-4180
TTY: 800-766-3777
7 a.m. to 4:30 p.m., Monday through Friday.