Contact Institutional Provider Consultant
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For questions about patients' health insurance that do not include private information, please contact a customer service representative ([email protected]). (email delivery to this address is not secure)
Feedback Form - Please use this form to notify us of technical problems or concerns you have with this website.
Telephone
Provider Benefit Line:
(for benefit information, coverage verification, eligibility and waiting period clarification)
785-291-4183 (in Topeka)
1-800-432-0272 (toll-free)
Blue Cross and Blue Shield of Kansas general inquiries:
785-291-4180 (in Topeka)
1-800-432-3990 (toll-free)
For hearing impaired customers:
1-800-766-3777
FEP Customer Service Unit
785-291-4181 (in Topeka)
1-800-432-0379 (toll free)
Fax: (785) 290-0711
Institutional Relations
Provider Consultant for Northern Kansas: Jessica Moore - (785) 291-8862
Provider Consultant for Southern Kansas: Karlene Clarke - (316) 269-1602
Provider Consultant for Speciality Providers: Beth Downie, CPC - (785) 291-8813
Workshops and Education Programs: Dustin Kimmel, CPC - (785) 291-7236
Institutional Claims Research: Kelly Burghart, CPC - (785) 291-8849
Provider Programs Specialist: Melanie Moriarty - (785) 291-6593
Contact Institutional Relations (secure web form)
Institutional Provider Relations Staff contact info handout (PDF)
Connect with us (PDF)
TriWest Network Support Services
Contracting: 1-800-432-3587, option 4
Credentialing: 1-800-432-3587, option 3 or Email (email delivery to this address is not secure)
Provider Data Updates: Provider Information Change Form (PDF)
Other
ASK Electronic Data Interchange (EDI) (offsite link)
Administrative Services of Kansas (ASK) is Blue Cross Blue Shield of Kansas DBA ASK.
BCBSKS Precertification/Concurrent Review/Alternative Care/Case Management:
Topeka: 1-800-782-4437
Lucet:
1-800-952-5906
Health Information Systems:
(785) 291-8830 or (785) 291-8702
Blue Cross and Blue Shield of Kansas
1133 SW Topeka Blvd.
Topeka, KS 66629-0001