We're here for our members
Our dedicated case managers work closely with the member, the member's families and the member's health care team to coordinate quality care, in the right place at the right time.
Our case management program is designed to assist members in evaluating their current health care needs. A case manager will work with a member and the member's health care team to coordinate services to meet needs in a quality and cost-effective manner. Based on the member's Blue Cross and Blue Shield of Kansas contractual benefits, the case manager also will research resources that promote quality and cost-effectiveness health care.
Our case management approach is to make connections between our members health needs and well-being involvement. We know that everyone's needs are different, so we provide special attention to ensure case management is specific to each member. We do so by:
If you would like a copy of the program description, the rights and responsibilities in Spanish, or further information regarding the case management program, send your request/comments to CMManagers-AT-bcbsks-DOT-com or call 1-800-432-0216, ext. 6628.