Members - Contact Us


Please note: To inquire about an adult member other than yourself requires that member first provide us authorization (en español). 


  • Have a question about your health insurance? Contact a customer service representative using our secure form.
  • To notify us of technical problems or concerns with this website, please use the web support form.


Customer service representatives are available to receive your call from 7 a.m. to 4:30 p.m., Monday through Friday. If your question involves other party liability/duplicate coverage, pre-existing conditions or payment recovery, specialists are available to assist you after 8 a.m.

For State of Kansas employees, customer service representatives are available from 8 a.m. to 5 p.m., Monday through Friday.




Blue Cross and Blue Shield of Kansas
1133 SW Topeka Blvd.
Topeka, KS 66629-0001

To visit in person, see our Hours of Operation