Putting People First
Efforts that support this commitment
Award-winning member support
In 2025, Blue Cross and Blue Shield of Kansas (BCBSKS) was recognized by SQM as Call Center of the Year for the fourth year in a row, showcasing one of the key reasons members continue to use BCBSKS for their health insurance needs. Additional recognitions received at SQM’s 2024 Contact Center Industry Customer Experience Award(s) of Excellence, are as follows:
- Call Center World Class First Call Resolution (FCR) Certification
- Highest Email Customer Service
- Highest Employee Experience for the Contact Center Industry
- World Class Employee Experience
- Customer Service Representative of the Year Finalist
SQM’s Call Center Customer Service Industry Awards are considered the most prestigious and sought-after in the North American contact center industry and recognize organizations that have demonstrated excellence for FCR, Customer Experience (CX), Employee Experience (EX), and FCR Best Practices. On an annual basis, SQM benchmarks over 500 leading North American call centers annually. SQM recognized the award winners at an awards gala dinner at the SQM Call Center Industry CX Conference (SQM Group).
Forbes' Best Employer
Blue Cross and Blue Shield of Kansas (BCBSKS) was named one of Forbes’ 2025 Best Employers by State – an honor we didn’t seek out, but one that speaks volumes about our workplace culture and all of our employees who shape it.
The selection criteria are based on independent research and the authentic experience of employees across the state. Forbes gathers data through surveys and other sources to evaluate workplace culture, conditions and employee satisfaction – making this a true reflection of the environment we’ve built together.
Why Forbes Chose Us
Forbes’ selection criteria align closely with our values and priorities:
- Diversity: A living commitment to inclusion and representation.
- Workplace and conditions: A workplace that empowers – not just a place we show up to.
- Salary, wages and benefits: Fair compensation and support across life stages.
- Company image: A clear mission and focus on what matters most.
Other 2025 highlights
We invest in healthy communities
We’re committed to building a healthier Kansas through strategic investments that improve care quality, expand access and reduce costs in communities across the state.