Member Registration/Log-In Frequently Asked Questions

If you're having trouble accessing your member BlueAccess account online, these Frequently Asked Questions may help you troubleshoot.

    How do I know if I should use my email address or user ID to sign in?

    All users can sign in with their verified email address.

    If you created your account before December 2024, you might also have a user ID that you can use.

    What should I do if I get a login error that says "Invalid User ID or Password"?

    Make sure you're entering both the email address or user ID and password associated with your account correctly. If you still receive an error, you can reset your password. 

    Why am I not receiving the code to reset my password via email or text message?

    You might be using a different email address than the one you used when setting up your account. If you're expecting the code via email, be sure to check your spam or junk folder.

    If you still don’t receive the code, it's possible that the email address or mobile number associated with your account wasn’t entered correctly during sign-up. Additionally, if you've recently changed your mobile number, it may not have been updated in your account.

    For help verifying the email address and mobile number associated with your account, you can fill out our BlueAccess or website help form. Alternatively, you can call the customer service number listed on your Blue Cross and Blue Shield of Kansas ID card.

    Occasionally, your email provider or phone carrier may block these messages. If this is the case, please contact them to ensure the messages are delivered successfully.

    Why am I being asked to enter a verification code?

    Your account contains sensitive health and financial information, and we are committed to keeping it secure. This one-time code serves as an important security measure to protect against unauthorized access. While we understand this may be an inconvenience, it is in place to safeguard our members. Once you enter the one-time code, you can select an option to bypass this step on that device for the next 30 days, making future logins more convenient.

    What should I do if the code I receive does not work?

    Sometimes, the simplest solution is to close your browser completely and start a new session.

    When registering your account, you’ll first be asked to verify your mobile number, followed by your email address. Make sure you are entering the correct code at each step. Please allow enough time for the code to arrive before requesting additional ones.

    Ensure that the time on your device is set to update automatically. If you have it set manually, double-check that the date and time are accurate.

    What should I do if I do not have access to the email address or mobile number I used to create my account?

    If you no longer have access to the email address or mobile number used to create your account, please fill out BlueAccess or website help form to reach our Web Support team.

    Other Troubleshooting Tips