Employers with 1 to 9 employees - Contact us



Secure email service

You can contact a customer service representative using our secure email service when you have questions about your health insurance.

  • To use our secure email service, you'll be prompted to enter your email address to log in, or create an account if it's your first time using the service.
  • After logging in, compose your email to customer service and send to [email protected].

Feedback form

Please use our web support form to notify us of technical problems or concerns you have with this website.

Product information

Send a note to our sales representative for more information about a product. Please provide a daytime phone number in your message indicating where and when you can be reached. All requests will be responded to via phone within two business days.


For claims or benefits information

785-291-4186 (in Topeka)
1-800-392-7366 (toll-free)

Blue Cross and Blue Shield of Kansas general inquiries

785-291-4180 (in Topeka)
1-800-432-3990 (toll-free)

For prior authorization

785-291-8419 (in Topeka)
1-800-782-4437 (toll-free)

For health profiles

785-291-4303 (in Topeka)
1-800-874-1823 (toll-free)

Anti-fraud hotline

1-800-432-0216, ext. 7693 or 8759

For hearing impaired customers


Hours of operation


Send completed health profile forms for new members to:

Blue Cross and Blue Shield of Kansas
P.O. Box 518
Topeka, KS 66601

Send all other written correspondence to:

Blue Cross and Blue Shield of Kansas
1133 SW Topeka Blvd.
Topeka, KS 66629-0001