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Change Healthcare Cyber Security Issue – Provider Support

Blue Cross and Blue Shield of Kansas (BCBSKS) Cyber Security Team has been made aware that Change Healthcare (CHC) is experiencing a network interruption related to a cyber security issue and their security experts are working to address the matter. It was communicated that CHC will provide updates as more information becomes available.

As a result of the cyber security situation still occurring with CHC, to protect our customers, BCBSKS has disabled trading partner accounts that we have related to CHC. As a result, there are a number of providers that are unable to submit claims or receive electronic remittance advices from BCBSKS.

BCBSKS wanted to reach out to make providers aware and offer potential other options for providers to continue to submit claims electronically:

  • If providers have other means to partner with another vendor/trading partner, they can do that. 
  • If providers have the ability to submit an 837 and receive 835s from us, they can connect to BCBSKS directly if they submit a new trading partner enrollment form for this purpose.
  • Another option only applicable to the submission claims might be to use our free billing software (PCAce) that is a more manual process, but it would accomplish the same result. 

If providers have questions regarding the alternate electronic claims submission options listed above, providers can reach out directly to our ASKEDI Help Desk via email or phone. 

If the alternate options provided for submitting electronic claims are not viable, providers may drop their claims to paper and submit to BCBSKS. If you have questions on how to submit paper claims, please contact your provider representative/consultant. 

CHC is providing regular status updates at, Optum Solutions Status - Update: Some applications are experiencing connectivity issues. (changehealthcare.com)