Every PCP Should Know - Behavioral Health, Disease Management and Case Management
Primary Care Providers (PCPs) are often the first to spot when a patient’s behavioral or medical needs are escalating. Blue Cross and Blue Shield of Kansas (BCBSKS) offers robust, easy-to-access programs that help you manage behavioral health needs, chronic conditions and complex medical situations. These programs are designed to support faster intervention, better care coordination and improved patient outcomes. These tools are ready when you are — whether you need immediate clinical support, structured coaching for a patient or help navigating high-complexity cases.
24/7 Behavioral Health Support for BCBSKS PCP Physicians
Lucet offers round-the-clock clinical support through the PCP Physician Help Line: 877-280-9246. This free service gives physicians, nurses and clinical staff immediate access to:
- Psychiatric consults, including medication management questions
- Behavioral health referrals
- Telephonic outreach for high-risk patients
- Behavioral health case management referrals
- Guidance on psychotropic medication use
- Support for patients with cooccurring medical and behavioral conditions
- Consultation for members with severe or persistent mental illness
Additional Behavioral Health Resources
To help you deliver comprehensive care, the following tools are available:
- Validated screening tools to identify issues early
- Care management services for coordinated whole person care
- Mental health toolkits for depression, anxiety, PTSD, substance use and more found on Lucet’s provider resources page
- Behavioral health integration strategies to better embed mental health into primary care
BCBSKS Disease Management Programs
Nurse-led coaching for chronic condition management for patients who are BCBSKS members.
Supports patients with:
- Asthma
- COPD
- Diabetes
- Heart disease
- High blood pressure
- High cholesterol
Program benefits include:
- Personalized education
- Medication support
- Structured follow-up calls
- Action-oriented goal setting
Have patients enroll at 800-520-3137 or visit the BCBSKS Health Coaching page.
BCBSKS Case Management Program
Registered nurses certified in case management (CCM) provide clinical oversight, care coordination and individualized support for patients with complex medical needs who are BCBSKS members.
Helpful for patients with:
- High-risk pregnancy
- Severe injuries or trauma
- Neuromuscular diseases
- Transplants
- Ventilator dependence
- Complex wounds
- Palliative/end of life care
Case managers assist with:
- Coordinating care
- Discharge planning
- Connecting to resources
- Navigating benefits
Refer patients by calling 800-432-0216 (ext. 6628 commercial / ext. 6673 Medicare Advantage).
Behavioral Health Resources for Patients
Share these resources with patients: bcbsks.com/mental-health-resources