System update impacts claims; resolution expected by Jan. 1

Blue Cross and Blue Shield of Kansas (BCBSKS) encountered an issue with processing BlueCard Host claims after a system update in August. This update was part of a modernization effort aimed at improving the BlueCard experience. BCBSKS anticipates that these claims will be fully resolved by Jan. 1, 2026.

No action is required from providers, and they should not resubmit claims. Providers with questions should reach out to their provider relations representative. BCBSKS apologizes for the delay and remains committed to resolving the issue and processing provider claims as swiftly as possible.