How does telemedicine work?
Telemedicine is an innovative patient consultation service that lets you connect with a U.S. board-certified, licensed and credentialed doctor quickly and easily. Rather than having to schedule a doctor’s appointment and travel to and from the doctor’s office, telemedicine lets you interact with a doctor at your convenience for common conditions such as:
- sinus infection
- pink eye
- ear infection
Also offering behavioral health and counseling services, known as teletherapy, Amwell’s licensed therapists will provide treatment for several conditions, including:
- attention deficit hyperactivity disorder (ADHD)
- obsessive-compulsive disorder (OCD)
- panic attacks
- trauma/Post-traumatic stress disorder (PTSD)
- and more
Therapists will be available on demand or by appointment from 6 a.m. to 10 p.m. CST, 7 days per week.
Who provides telemedicine services?
A great patient experience begins with your doctor. That’s why Amwell offers:
- Your choice of trusted, U.S. board-certified doctors and therapists
- Peace of mind with a doctor “on call” 24/7 to provide quality care
- Consultation, diagnosis, and prescriptions (when appropriate)
Amwell can be used any time, day or night. It’s perfect when your doctor’s office is closed, you’re too sick or busy to see someone in person, or even when you’re traveling.
*Telemedicine is available in most states, but some states do not allow telemedicine or prescriptions. For a full list, visit: http://info.americanwell.com/where-can-i-see-a-doctor-online
What is the cost?
- For plan A members, doctor visits on Amwell are $10.
- For Plan C, J, N and Q members, the cost per visit is $49 per Consultation Unit with all the Qualified Professionals who are physicians. Other covered services include Dietician, Social Work, Behavioral Health and Psychiatry at their respective costs.
Reasons to use telemedicine
With telemedicine, you can select your physician using online patient ratings and continue to see the same physician for future online visits if you are satisfied with your experience. Other reasons to use telemedicine include:
- Available nationwide and 24/7/365
- A complete record of each visit is securely maintained and accessible by you
- Medication can be prescribed during your online visit and picked up at your local pharmacy (when appropriate and where allowed**)
- Simple payment with credit, debit or HSA/FSA cards
- Your visit is counted toward your out of pocket maximum
When would I use Amwell?
- I should probably see a doctor, but can’t fit it into my schedule
- My doctor’s office is closed
- I feel too sick to drive
- I have children at home and don’t want to bring them with me
- It's difficult for me to get a doctor's appointment
- I'm on business travel and stuck in a hotel room
Can I use Amwell when I’m traveling?
Amwell is great when you’re on the road for vacation or work. Telemedicine is available in most states, but some states do not allow telemedicine or prescriptions. Make sure to update your location to find a provider in your area. For a full list, visit: http://info.americanwell.com/where-can-i-see-a-doctor-online
Who are the doctors?
Clinical services on Amwell are provided by Online Care Group – the nation’s first and largest primary care group devoted to telemedicine. Doctors on Amwell:
- Have an average of 15-years of experience in primary and urgent care
- Are US Board Certified, licensed, and credentialed
- Have profiles, so you can see their education and practice experience
- Are rated by other patients, so you can review and select the doctor that meets your needs
How do I add my spouse?
Your spouse should create a separate account to enroll.
How do I add a child to my account?
Parents and guardians can add their children who are under age 18 to their account and have doctor visits on their behalf. Enroll yourself first and then add your child or dependent to your account.
What should I do if I have a child over 18 who is still on my health insurance?
They should enroll as an adult and create their own separate account.
Questions and assistance
If you have any other questions, please call or email our support team at 1-855-818-DOCS (1-855-818-3627) or [email protected].