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Kansas Preferred Blue Medicare Advantage Utilization Management Changes Due to COVID-19

Kansas Preferred Blue Medicare Advantage (MA) processes regarding utilization management have been revised due to COVID-19.  Offices will be closed Friday, March 20, 2020 through Monday, March 23,2020.  Offices will re-open on Tuesday, March 24,2020.

Revisions include adding an intake call recording to ask providers to submit utilization management requests via fax.  The fax number to submit request to is 1-877-218-9089.

If you are in need of an emergent request (life, limb or function threatening condition), please call the "After Hours" line at 1-800-331-0192.  A registered nurse will remain available to accept and process expedited requests during the closure.

If you have any questions regarding this newsletter, please contact your BCBSKS provider consultant/representative.

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