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New Directions Behavioral Health Name Change

Blue Cross and Blue Shield of Kansas’ (BCBSKS) behavioral health partner, New Directions Behavioral Health, is changing its name to Lucet. The transition to the company being referred to as Lucet took effect on Jan. 19, 2023. This does not change anything for you. Your contract continues to be Blue Cross Blue Shield.

The company formerly known as New Directions, now Lucet, continues to have the same staff and leadership. Your contacts and support will remain the same. The Medical Necessity Criteria and online portal, WebPass, will also remain the same. We are currently working on updating all manuals and other documents to reflect the name change.

We do not anticipate that anything will change for you except their name. If you have additional questions regarding this latest news article, please contact your BCBSKS provider consultant/representative.

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